Technical Support Engineers
Technical Support Engineers
Zoho Corp (India )
Latest job opening in Zoho for Technical Support Engineers . Technical support engineers, sometimes referred to as IT support engineers, offer clients who are having desktop and IT-related problems direct technical assistance. In addition to regular IT assistance, their duties include installing new computers, fixing hardware problems, updating software, and troubleshooting network infrastructure.
To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
Skills set Required for this Job :
- an information technology or computer science bachelor’s degree.
- prior experience working as a desktop support engineer or technical support engineer.
- extensive familiarity with networking and hardware.
- familiarity with web services, operating systems, and API.
- understanding of remote access programmes like TeamViewer.
- the capacity to solve challenging hardware and software problems.
- Excellent communication abilities.
- a critical thinker.
- strong interpersonal abilities.
Job Responsibilities
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Also Apply For This Jobs
- Latest job opening in rtCamp | Python Engineer | Freshers job 2024
- Latest job opening in Gainwell | Manual Tester | Freshers job 2024
- Latest job opening in Zycus | Solutions Consultant | Freshers job 2024
- Latest job opening in Zebra | Software Engineer | Freshers job 2024
- Latest job opening in ZS | Technical Support Associate | Freshers job 2024
- Latest job opening in Deloitte | Learning Operations Analyst | Freshers job 2024
- Latest job opening in Accenture | Platform Support Associate | Freshers job 2024
- Latest job opening in Wipro | Software Developer | Freshers job 2024
- Latest job opening in Microsoft | Customer Engineer | Freshers job 2024
- Latest job opening in MSCI | Data Analyst | Freshers job 2024
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.
What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
