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Sutherland salaries by role
Overview — What Affects Salary at Sutherland
Your compensation at Sutherland depends on several factors:
- Role and job function (customer‑service / BPO vs technical vs software development)
- Experience level (fresher / junior / mid / senior)
- Skill set — technical/IT skills tend to get higher pay than basic support roles
- Performance, shift (night shifts), incentives / allowances, and project/client requirements
Estimated Salary Ranges by Role
| Role / Designation | Approximate Salary / CTC / Pay Range (per year unless stated) |
|---|---|
| Customer Service / Support / Associate (entry‑level / fresher‑level) | ₹1.5 L – ₹4.2 L/yr |
| Technical Support Associate / Help‑desk / Support Engineer (junior) | ₹1.9 L – ₹5.0 L/yr (0–4 years experience) |
| Customer Service / Voice / BPO Representative (monthly/voice‑process roles) | Around ₹18,000 – ₹22,000/month (depending on shift/allowances) |
| Software Engineer / Junior Developer | ₹6.9 L – ₹7.4 L/yr (entry/early‑career level) |
| Mid-level / Senior Software Engineer | ₹9.5 L – ₹12 L/yr (depending on project/role) |
| Team Lead / Associate Manager / Senior-Level Non‑Entry Roles | ₹10 L – upwards depending on role & responsibility |
| Higher & Specialized Roles (Technical + Management track) | Pay scales reportedly go higher depending on role, tenure, and project involvement |
What “Salary” Typically Includes at Sutherland
- Base salary
- Allowances / shift‑allowances / night‑shift bonus (for BPO/voice/process jobs)
- Performance incentives / bonuses (depending on performance / targets / project)
- Sometimes special pay or skill‑based pay (especially for technical/IT‑support roles)
What to Expect Based on Your Entry or Role
- Fresh support / voice / customer‑service associate: ₹1.5 L–₹4 L/yr
- Fresh technical support / junior engineer: ₹2 L–₹5 L/yr initially
- Software development / IT-related roles: entry‑level packages ₹6.9 L–₹7.4 L/yr; experienced may reach ₹9.5 L–12 L/yr or more
- Leadership or specialized roles: compensation and responsibilities increase, but pay varies widely depending on role and project
What These Numbers Don’t Guarantee / What to Keep in Mind
- Based on self-reported data; actual package may vary depending on project, location, shift, allowances, and business unit
- For BPO / voice / process roles: shift timings (night shifts) often affect take‑home pay and benefits
- “CTC” includes base pay, allowances, bonuses; take‑home may be less after deductions, taxes, shift impacts
- Technical/IT roles usually have better pay than non-technical voice/support roles
- Senior / specialized roles show pay variation depending on project/client — no fixed “top-range” for all employees
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