Remote Customer Service Associate
Remote Customer Service Associate
Amazon ( Remote, India )
Work form home jobs in Amazon for Customer Service Associate . We are searching for an extroverted customer service representative who can respond quickly, effectively, and amiably to our clients’ product inquiries. The customer service representative will play a crucial role in keeping customers by responding to complaints and product problems and by maintaining a courteous, professional communication style. You will use your multitasking abilities to navigate computers, type call documentation, and listen and speak to consumers.
Your goals as an Amazon Customer Service Associate are to anticipate problems, respond to inquiries, and satisfy customers. As the initial point of contact for our clients, you will respond to their inquiries by email, chat, and/or phone. This covers everything, from inquiries about orders and products to problems with payments and website assistance. Our customer service representatives navigate, investigate, and evaluate solutions using a variety of tools in order to have productive client conversations.
Skills set Required for this Job :
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
qualifications need :
- The candidate must possess a Bachelor’s Degree in a relevant field
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- The availability to work varying shifts from Monday to Sunday within the operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You’ll need a quiet, distraction-free workspace (dedicated office space with a desk and chair)
Job Responsibilities
- attending training programs to increase product knowledge and improve customer service abilities.
- answering consumer questions by phone, in person, by mail, by fax, and by email.
- answering incoming calls and entering them into the CRM database.
- determining the needs of the client.
- sending and elevating questions to the appropriate people and departments.
- making touch with clients to provide them with precise updates on the status of their requests.
- delivering exceptional client service.
- updating client data as necessary.
- keeping information private.
- carrying out additional tasks as required.
Candidates from the mentioned areas are only eligible to apply:Â Nagpur, Nashik, Solapur, Kolhapur, Sangli, Punjab and Delhi
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Remote, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
