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0-2 years / 2025 Batch / 2026 Batch / BE/BTECH / Freshers

Wipro Biggest hiring for Associate Role | 2021-2026 Any Graduate freshers must apply Full Time

Wipro Biggest hiring for Associate Role | 2021-2026 Any Graduate freshers must apply. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description :

A Wipro Associate is responsible for supporting daily business operations, IT services, or client projects depending on the assigned domain (IT, HR, Finance, or Operations). The role involves learning company processes, handling assigned tasks efficiently, and contributing to team goals.

Roles and Responsibilities

  • Support process by managing transactions as per required quality standards
    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLA’s defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements

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  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Skills :

Technical / Job Skills:

  • Basic knowledge of computers and MS Office (Excel, Word, PowerPoint)

  • Understanding of IT fundamentals (for IT Associates)

  • Basic knowledge of databases, programming, or tools (preferred but not mandatory)

  • Data handling and documentation skills

Soft Skills:

  • Good verbal and written communication skills

  • Problem-solving and analytical thinking

  • Ability to work in a team environment

  • Time management and task prioritization

  • Willingness to learn new technologies and processes

  • Professional attitude and work ethics

Qualification :

  • Bachelor’s degree in any discipline (BE / BTech / BCA / BSc / BCom / BA)

  • For technical roles:

    • BE / BTech (CS, IT, ECE, EEE, AI, DS preferred)

    • BCA / MCA

  • Minimum academic criteria usually: 60% or above in 10th, 12th, and Graduation

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Job Overview

  • Date Posted:
  • Expiration date: March 23, 2026
  • Location:
  • Job Title: Wipro Biggest hiring for Associate Role | 2021-2026 Any Graduate freshers must apply
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