At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

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Job Description

Konecranes is a global leader in material handling solutions, trusted by industries worldwide to lift, move, and handle what the world needs. With over 17,000 professionals across 50+ countries, and listed on Nasdaq Helsinki (KCR), Konecranes is the world’s leading provider of lifting equipment services and industrial cranes. Our offerings for ports and terminals are the most comprehensive in the industry.

We are ISO 14001 and ISO 45001 certified, serving diverse sectors including Automotive, Aerospace, Metals, Mining, Power, Oil & Gas, Shipyards, Waste to Energy, and more.

• Industrial Services & Equipment
• Port Solutions
• Technology Services (Captive Business Service Centre) supporting global internal customers through:
  • Engineering Services
  • IT Services
  • Procurement Service Centre

Over 500 experts work in Technology Services, driving excellence across global operations.

Global IT Technical Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English.

Key Responsibilities:

• IT Request Management:
  Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.
• Incident Assessment & Escalation:
  Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.
• Process & Policy Compliance:
  Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
• Project Support:
  Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
• Problem Identification:
  Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
• User Acceptance Testing (UAT):
  Provide support during UAT phases to ensure smooth testing and feedback collection.
• ISO Standards Awareness:
  Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.

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Qualifications & Experience

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Professional Experience: 0–1 years of experience in a Windows environment.

Key Skills and Competencies

• Good understanding of operating systems, networks, and applications
• Familiarity with mobile OS (iOS, Android, Windows)
• Knowledge of SCCM is an advantage
• Customer service–oriented mindset
• Strong communication and presentation skills
• Willingness to learn, collaborate, and share knowledge
• Basic understanding of ITIL practices preferred
• Ability to coordinate with cross-functional teams
• Flexibility to work in a 24×7 shift environment
• Exposure to automation tools
• Knowledge of the software development lifecycle
• Experience in developing or supporting scalable AI tools is a plus

Qualifications

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Professional Experience: 0–1 years of experience in a Windows environment.