Genpact off campus drive 2026 for Management Trainee Quality Analyst any graduate can apply Full Time NEW

Genpact off campus drive 2026 for Management Trainee Quality Analyst any graduate can apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

About Company :

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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Job Overview

Management trainees receive training that prepares them to rise to management positions within a business. They collaborate closely with senior workers to develop procedures and gain the information needed to run a business smoothly. Management Trainees may be asked to give presentations and conduct reviews.

We are looking for a trustworthy, structured Management Trainee to join our team. The management trainee’s responsibilities include completing all assigned tasks, which may include performing duties in various departments, learning about operations, learning how to deal with conflicts, attending meetings and workshops, traveling to other offices, providing support and suggestions for improvement, updating records, and creating documentation. You should also be capable of completing any relevant evaluations.

Key job responsibilities

• New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations
• Quality Monitoring: Evaluate and audit calls/ cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement.
• Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs
• Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies.
• Reporting: Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management.
• Customer Interaction: Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows

Minimum Qualifications

• Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
•  Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Adaptability: Ability to work in a 24×7 fast-paced environment and adapt to changing priorities.
• Working Window: Mandatory readiness to work during US hours of operations i.e. Evening/ Night shifts (India time) with rotational week offs
• Relevant experience with international IB/ OB Voice process
• Mandatory experience in Training and/ or Quality function as Process Trainer and/ or Quality Auditor

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