Deloitte Biggest hiring for Associate Analyst Cloud Infrastructure With 0-1 years exp apply Full Time NEW

Deloitte Biggest hiring for Associate Analyst Cloud Infrastructure With 0-1 years exp apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

ABOUT COMPANY

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning.

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JOB DESCRIPTION

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth.

CXO team is proud to be part of Deloitte’s Technology Services spread across Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata and Chennai. This team is responsible for accomplishing various Technology support tasks at the CXO walk-up to deliver world class technology support. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.

Responsibilities

• Monitor ServiceNow dashboards and other operational monitoring tools.
• Track, log, and manage incidents, alerts, and service requests.
• Follow defined SOPs and escalation matrices to ensure timely resolution.
• Ensure adherence to agreed SLAs and operational processes.
• Coordinate with internal teams for incident resolution and follow-up.
• Maintain accurate records of incidents, actions taken, and status updates.
• Prepare and share operational reports as required.
• Support shift handovers and maintain continuity of operations.
• Escalate critical issues promptly as per defined procedures.
• Provide 24×7 operational support from office as part of a rotational shift schedule.
• Work Location: Work from Office – Bangalore Ecospace
• Shift: 24×7 Rotational Shifts

  Key skills required: 

• Education:B.Sc. / B.A. graduates.

• Good verbal and written communication skills.
• Basic understanding of IT Service Management concepts.
• Ability to work in a 24×7 rotational shift and work-from-office environment.
• Good analytical and problem-solving skills.
• Freshers or candidates with up to 1 year of experience in BPO, Service Desk, Monitoring or Operations Support.

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