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Cognizant direct referral for freshers 0-11 months exp apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
ABOUT COMPANY
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization’s unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.
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Job Description:
To handle consumer inquiries and grievances, we are employing a customer service agent. Additionally, you will be required to handle orders, make changes, and escalate grievances through several channels. You must have computer skills and be able to maintain composure in the face of irate clients if you want to succeed in this position.
Customer service agents take orders, handle returns, assist clients with complaints and inquiries, and provide information about goods and services. They are sometimes perceived as playing a part in sales by assisting clients in understanding the goods and responding to inquiries on their reservations.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Position overview
- Position: Customer Support Voice
- BU: IOA PR
- Exp Range: 0-11 months
- Job location: Kolkata
- Job ID: 00069297821
- Interview Date: 5th September, 2026
- Interview location: Unitech Gate 2, Candor C1, 5th floor cafeteria.
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