Cognizant Freshers Process Executive Biggest Hiring For Multiple Locations Full Time NEW

Cognizant Freshers Process Executive Biggest Hiring For Multiple Locations. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

ABOUT COMPANY

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

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JOB DESCRIPTION

Responsibilities: Perform data discrepancy Checks Execute data review per IDRP (SAE & TPD recon CDD/OCD/LEX checks CFQT checks STATS checks eyeball review etc.) competent in study protocol mgmt to provide secondary feedback to PDM on consistency & completeness of clinical database/study design Risk/Issue Mgmt HOS reporting Perform CPT DM/ST IDRP marking LAC activity

This hybrid role in a global organization focuses on delivering high quality customer service through multiple channels while working in rotational shifts. The professional will handle inquiries resolve issues efficiently and document interactions accurately contributing to a seamless store and digital experience in support of the company mission to enable trusted and inclusive customer journeys.

Required Skills

• Meet minimum education requirements such as a diploma or degree in any discipline with strong emphasis on communication and customer interaction exposure
• Demonstrate foundational experience or internships in customer service environments involving direct interaction with customers through phone or digital channels
• Exhibit the ability to handle high volume inquiries with resilience patience and emotional control especially during peak seasons and promotional periods
• Show proficiency in English reading writing and speaking with clear articulation grammar accuracy and active listening skills tailored to diverse customer profiles
• Apply basic knowledge of store operations such as billing inventory queries and in store pickup scenarios to guide customers through end to end shopping journeys
• Use office productivity tools and customer service platforms including ticketing systems and customer relationship systems to manage tasks efficiently
• Adapt quickly to new tools processes product updates and campaigns while maintaining consistency in service standards and compliance practices

Responsibilities

• Handle incoming customer interactions through approved channels by responding with clear accurate and respectful communication that resolves issues on first contact whenever possible.
• Provide timely status updates on open requests by tracking progress in internal tools and keeping customers informed until resolution is achieved.
• Document every customer interaction in the case management system by capturing accurate details that support future analysis and continuous improvement.
• Follow standard operating procedures and knowledge articles by applying defined workflows that ensure consistent and compliant customer experiences.
• Escalate complex or high impact cases to senior colleagues or specialist teams by sharing all relevant context so that resolution is efficient and customer impact is minimized.
• Assist customers with store related questions such as product availability order status and basic policy clarifications by referencing store operations guidelines where applicable.
• Collaborate with store and back office teams in a hybrid work model by coordinating information that supports seamless online and in store experiences.
• Monitor service queues and personal performance metrics by prioritizing tasks and managing time effectively to meet response and resolution targets in rotational shifts.
• Identify recurring customer pain points by observing interaction patterns and sharing insights with the team to support service enhancements and process refinement.
• Support digital self service adoption by guiding customers through online tools and resources that enable quicker resolution of simple requests.
• Adhere to data privacy security and compliance requirements by handling customer information with discretion and following all regulatory and company policies.
• Participate in coaching sessions and skills training by applying feedback to improve communication empathy problem solving and technical proficiency in customer service tools.
• Contribute to a positive team environment by sharing helpful tips supporting peers and embracing a culture of inclusion accountability and continuous improvement in day to day work.