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Company: Tech Mahindra
Job Role: Voice Process Executive
Location: Noida, Sector 62 (Opposite DME College)
Experience: Freshers and Experienced Candidates
Work Schedule: 5 Days Working
Shift: Rotational Shifts
Weekly Off: Rotational
About the Company
Tech Mahindra is a global technology and business services company that helps organizations improve their operations through digital solutions, IT services, consulting, and customer experience management. The company works with clients across multiple industries and provides opportunities for professionals to develop their communication, technical, and customer service skills.
Job Overview
Tech Mahindra is looking for confident and customer-focused candidates to join its voice process team in Noida. This role is suitable for graduates who can communicate effectively in English and are interested in building a career in customer support.
Selected candidates will handle customer conversations over phone calls, assist with queries, provide relevant information, and work towards delivering a positive customer experience.
Roles and Responsibilities
- Handle incoming and outgoing customer calls as assigned.
- Understand customer concerns and provide appropriate assistance.
- Communicate clearly and professionally in English.
- Share accurate information and guide customers through relevant processes.
- Maintain a courteous and customer-friendly approach during conversations.
- Follow company procedures and quality standards while handling calls.
- Escalate complex issues to the appropriate team whenever required.
- Work towards achieving assigned service quality and performance targets.
Required Skills
- Strong verbal communication and English-speaking abilities.
- Good listening and comprehension skills.
- Confidence while interacting with customers over the phone.
- Problem-solving and customer-handling abilities.
- Patience and a professional attitude.
- Willingness to work in rotational shifts and adapt to changing schedules.
- Ability to work effectively in a team-oriented environment.
Eligibility Criteria
- Graduation is mandatory.
- Freshers and experienced candidates can apply.
- Candidates must have good English communication skills.
- Applicants should be comfortable working from the Noida, Sector 62 office.
- Flexibility to work in rotational shifts and rotational weekly offs is required.
Salary and Benefits
- Salary will depend on communication skills, interview performance, and relevant experience.
- Five working days per week.
- Opportunity to gain experience in customer service and business process operations.
How to Apply
Interested and eligible candidates can share their updated resumes directly via email.
Recruiter Email: sarthak.dhingra1@techmahindra.com
Subject Line: Application for Voice Process Executive – Noida
More Details: Click Here
Apply only if you meet the graduation and English communication requirements.
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