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Job Overview

Develops software consistent with Cisco ‘Design Thinking Principles’ with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development best practices. Partners with other teams including design and product management to create the right solution for the customers. Creates technical design documentation to be used by the team as well as contributing to user documentation to be used by end users. Debugs and addresses software issues during development and in production systems to support customers. Brings new ideas for product innovation and helps improve software development processes.

As a member of the SSE Control Plane organization, you will work with engineers responsible for the design, development, deployment, and operation of key microservices focused on cloud network experience, traffic optimization, and insights for products such as Cisco Umbrella and Cisco Secure Access.

Responsibility

• Assist development and operations teams in building, automating, and improving software delivery processes.
• Learn and contribute to CI/CD pipelines that support reliable deployment from development to production.
• Help monitor application and infrastructure health using observability and monitoring tools.
• Participate in troubleshooting issues across applications, platforms, and cloud environments.
• Work with engineering teams to improve deployment, testing, automation, and operational workflows.
• Learn best practices for cloud security, reliability, scalability, and incident response.
• Contribute to scripts, tools, and automation that improve engineering productivity.
• Collaborate with developers, DevOps engineers, and system administrators to support production services.
• Continuously learn new technologies, tools, and practices in cloud, DevOps, and site reliability engineering.

Minimum Qualifications:

• Bachelors + 0 years of previous experience
• Requires basic knowledge of theories, principles and concepts within a technical discipline; has exposure to current technologies through coursework or internship.

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Preferred Qualifications

• Academic projects, internship experience, or personal projects related to cloud, DevOps, automation, or backend systems.
• Exposure to CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or similar tools.
• Familiarity with version control systems such as Git.
• Basic understanding of networking concepts such as DNS, HTTP/HTTPS, TCP/IP, load balancing, and firewalls.
• Exposure to monitoring or logging tools such as Prometheus, Grafana, Splunk, ELK, or similar platforms.
• Basic understanding of microservices architecture.
• Interest in cloud security, distributed systems, production operations, and reliability engineering.
• Ability to learn new tools and technologies quickly.
  

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