HackerEarth Associate Application Support Engineer freshers 2023-2026 batch apply now Full Time

HackerEarth Associate Application Support Engineer freshers 2023-2026 batch apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

ABOUT COMPANY

HackerEarth is a technology company that builds tools for technical hiring and skill assessments, helping companies evaluate developers through coding tests, assessments, and recruitment platforms. It works with businesses across the world to make tech hiring faster and more accurate using its assessment and recruitment software. As a SaaS-based product company, HackerEarth serves a wide range of clients, from startups to large enterprises, in the technical recruitment space.

JOB DESCRIPTION

We are looking for an Associate Application Support Engineer to join our Technical Support team. This role combines frontline customer support responsibilities with technical application support, operational troubleshooting, and incident management.

The ideal candidate will possess strong Python and Django fundamentals, excellent problem-solving skills, and the ability to investigate and resolve complex application issues. The role requires close collaboration with Engineering, Product, and Customer Success teams to ensure high service reliability and customer satisfaction. This position plays a critical role in improving operational coverage, reducing dependency on Engineering for routine investigations, and ensuring timely resolution of customer-impacting issues.

JOB RESPONSIBILITIES

• Perform technical investigations for platform, application, and assessment-related issues
• Troubleshoot production incidents, operational failures, performance issues, and customer-reported bugs
• Analyze application logs, system behavior, APIs, database records, and workflows to identify root causes
• Validate bug fixes and support release verification activities
• Collaborate closely with Engineering teams to reproduce issues and accelerate resolution
• Create detailed technical documentation and investigation reports for escalated issues
• Support operational monitoring, service health checks, and incident response activities
• Contribute to automation initiatives that improve operational efficiency and reduce manual effort
• Participate in on-call support rotations and incident response processes
• Manage customer support tickets through HubSpot CRM
• Investigate, prioritize, and resolve customer-reported issues within defined SLA timelines
• Identify recurring issues and recommend long-term corrective actions
• Build and maintain troubleshooting guides, operational runbooks, and support documentation

REQUIRED SKILLS

• Strong proficiency in Python
• Good understanding of Django applications, application architecture, and debugging techniques
• Strong knowledge of SQL and relational databases
• Familiarity with REST APIs and API troubleshooting
• Intermediate proficiency with AWS services and cloud-based application environments
• Experience using Git and repository management platforms such as Bitbucket
• Familiarity with Linux/Unix command-line environments

QUALIFICATIONS / PREFERRED SKILLS

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field
• Relevant internships, academic projects, or hands-on experience in Python/Django development or technical support will be considered
• Experience working with ticketing systems and CRM platforms such as HubSpot
• Familiarity with JIRA for issue tracking and operational workflows
• Good-to-have: exposure to SaaS products, monitoring/observability tools, CI/CD pipelines, and Docker

ADDITIONAL INFORMATION

• Work location: India
• Work mode: Onsite, rotational shift-based role
• Shift timings: Willingness to work night shifts required; weekend support coverage (including Saturdays and Sundays) is part of the roster; five-day work week with two weekly offs scheduled based on operational requirements
• Any other important detail: Participation in on-call rotations is mandatory; flexibility to support business-critical incidents and operational needs when required

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