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Infosys 2 big freshers for Technical Process Executive and Process Executive role . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Process Executive Pune
Responsibilities
- Deliver on day-to-day process targets in meeting Customer SLAs.
- Should be able to work as per the provided client shift timings.
- Follow the governance mechanism established with the client.
- Execute transactions as per prescribed guidelines and timelines.
Technical and Professional Requirements:
- Proficiency in MS office application.
- Willingness to work in business aligned shifts, Night Shift also (24*7).
- Open to accept changes in work methods or systems to improve performance beyond agreed standards.
- Mortgage knowledge is the added advantage.
- 15 years of Graduation should be completed.
- Knowledge on Banking / Mortgage / Insurance domain is Plus.
- Graduation passout year 2022 to 2025 only.
- Post Graduation passed out or Pursuing candidate will not be eligible for this role.
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Technical Process Executive
Responsibilities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Walk customers/ Provide navigational support on self-service portal. • Place outbound calls to customers when required in line with Client / Company guidelines
Additional Responsibilities:
- 2 months of training in Mysore
- Flexible to work in Nightshift
Preferred Skills:
- Customer Service->Regular Customer Service
- Customer Service->Technical Voice
- Customer Service->Voice
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