myKaarma Support Engineer freshers and entry level 10 LPA salary apply Full Time

myKaarma Support Engineer freshers and entry level 10 LPA salary apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

About Company :

Job Description :

As a Tier 2 Technical Support Engineer, you will play a key role in the Support Engineering Team at myKaarma, working to resolve complex customer issues and ensure platform reliability and product stability. You will be responsible for identifying the root causes of issues and recommending a workaround, also collaborating closely with the Engineering and Product teams for solving higher priority issues to achieve quicker resolution and higher customer satisfaction. This role offers the chance to work with a talented team and develop expertise in coding and debugging abilities, and deepen your expertise in automotive SaaS and technical support operations.

Key Responsibilities:

• Diagnose tickets escalated by Tier 1 using, but not limited to, the following avenues: scrutinizing application logs, analyzing business data, and crawling through code.
• Collaboration with the Engineering team for solving high-priority issues, understanding implementation of new features or architecture changes to better support corresponding tickets.
• Collaboration with Product teams for higher priority issues, as well as customer suggestions.
• Contribute to building internal software.

Required Skills and Qualifications:

• BGachelors degree in Engineering
• Understanding SQL queries, ability to read and analyze code, strong debugging and problem-solving skills.
• Strong understanding of any one object-oriented language.
• Quick learner and willing to dive into new technologies and contexts.

Nice to Have Skills & Qualifications 

• Competency in writing code in Java.
• Familiarity with SQL and NoSQL databases.
• Exposure to microservices architecture, Spring Boot, and RESTful APIs.
• Experience with debugging tools, Postman, and tools like Jira for ticket tracking.

Please review the Interview Process:

• Application review
• Online Assessment via Testlify
• Technical round 1
• Technical round 2
• Recruiter screen
• Hiring Manager round
• Final interview

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