Tech Mahindra direct interview for Service Desk – Tech Support at Pune location Full Time

Tech Mahindra direct interview for Service Desk – Tech Support at Pune location . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

About Company :

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Job Description :

We’re searching for a skilled service desk analyst to evaluate and improve the performance of our end-user IT systems and software. You will be responsible for analyzing IT system performance, troubleshooting IT equipment and software issues, and providing IT support to our clients and workers.

Service desk analysts, often known as help desk analysts, are IT specialists who assist users in troubleshooting computer-related difficulties. They contribute to IT system optimization, engage with clients to handle technical issues, and guarantee that people can use the systems and applications they require.

Overview

• Qualification: Any Graduate
• Service Desk – Tech Support International Voic
• Mode of Interview : Virtual 19 Mar 2026 3PM
• Location: Survey No. Pune
• Year of Exp: 0-3+yrs

Role & Responsibility :

1. Provide customer support via phone calls for international customers, in English languages.
2. Resolving customer queries and requests.
3. Manage customer expectations and ensure customer satisfaction.
4. Document customer interactions for review and follow-up.
5. Utilize computing and technical expertise to respond to customer inquiries.
6. Regularly review customer feedback and take measures to improve customer service.
7. Inform customers on the steps to follow to exploit services of the company.