Weekday Customer Support Specialist hiring for freshers  INR 4 – 6 LPA salary apply Full Time NEW

Job Description :

Required Skills

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM tools is an added advantage.
• Willingness to work in night shifts and rotational week-offs.

Preferred Skills

• Strong interpersonal skills.
• Ability to multitask and prioritize effectively.
• Positive attitude and willingness to learn.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and follow-up actions.
• Coordinate with internal teams to address customer concerns and ensure timely resolution.
• Deliver a high level of customer satisfaction through professional and empathetic communication.
• Meet quality and productivity benchmarks set by the organization.

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