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Wipro Manual Testing Trainee Role and Associate analyst for freshers apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Manual Testing Trainee Role
The Trainee is responsible for configuring and testing Wipro’s proprietary Total Benefit Administration™ (TBA) System to meet the needs of our clients’ requirements.
Configuring involves using proprietary systems and tools to set up and configure tables/parameters in the TBA System as defined by analysis.
Testing involves the preparation of test cases and test data and execution of test activities based on the direction from the SA.
This role is designed as an entry-level position for applicants with strong skill sets in programming (logical reasoning, analytical skills), systems configuration and testing related to systems that support human resource functions.
Roles & Responsibilities:-
Client Knowledge and Delivery
Reviews client requirements documents and any preliminary test plans, rightly adhere to the due dates and support the client delivery priority.
Asks clarifying questions on the stated requirements, and effectively use the handoff time.
Utilizes relevant problem-solving resources as needed.
Escalates issues when appropriate.
Uses typical client requirements documentation to assist with analysis and/or test planning.
Identifies needed test cases
Completes test plans with test case needs
Configures the system to meet analysis specifications.
Documents relevant configuration in analysis specifications.
Fixes any issues identified via test execution
Ability to stress test the system
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Associate analyst
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâÃÂàand clientsâÃÂàbusiness
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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