Tech Mahindra Biggest Freshers hiring for Associate-Customer Support Full Time

Tech Mahindra Biggest Freshers hiring for Associate-Customer Support. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based PAN India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Job Description :

Customer service agents take orders, handle returns, assist clients with complaints and inquiries, and provide information about goods and services. They are occasionally perceived as playing a part in sales by assisting consumers in understanding the goods and responding to inquiries regarding their reservations.

To handle consumer complaints and questions, we are employing a customer service agent. Additionally, you will be required to handle orders, changes, and complaints through various means of contact. You must have prior computer skills and the ability to maintain composure when consumers are irate in order to succeed in this position.

Role & Responsibility :

1. Provide customer support via phone calls for international customers, in English languages.
2. Resolving customer queries and requests.
3. Manage customer expectations and ensure customer satisfaction.
4. Document customer interactions for review and follow-up.
5. Utilize computing and technical expertise to respond to customer inquiries.
6. Regularly review customer feedback and take measures to improve customer service.
7. Inform customers on the steps to follow to exploit services of the company.

Qualification and Experience

• Fluency in English with strong grammar and clear communication
• Problem-solving skills and a customer-first approach
• Adaptability to handle diverse customer interactions
• Availability for night shifts

Who Can Apply:

Freshers and experienced candidates are welcome! If you possess excellent communication skills, a strong command of English, and are eager to work in an engaging environment, we encourage you to apply.

Job Brief:

1. Handle customer’s problems, enquires, and complaints in a professional and timely manner.
2. Provide support to customers in multiple languages via phone, email, or chat.
3. Recognize and refer potential complaints that require support from supervisors.
4. Ensure that customer queries are addressed in a timely and accurate manner.
5. Regularly update customer database with accurate information.