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BT Group mega off campus drive Trainee Business Support Advisor freshers apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
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Position Summary
The Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation’s customer facing engineering capabilities.
Key Responsibilities
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills you’ll need
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TroubleshootingCustomer ServiceService DeliveryEscalation ManagementHealth & SafetyIssue ResolutionContinuous ImprovementCommercial AcumenData AnalysisKPI/Metric MonitoringTechnical SupportDecision MakingIncident ManagementGrowth MindsetQuality AssuranceProcess DesignInclusive Leadership
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