Chargepoint Mass hiring for Associate Technical Support Engineer | Freshers must apply NEW

What You Will Bring to ChargePoint

Qualification and Skills :

• Customer Service experience. Engagement with customers through live calls; queues; multitask with customers over phone and other Communication tools.
• Working in an open and collaborative environment, proactive integration and connectivity with peers, demonstrate strong sense of teaming and continuous willingness to share, learn and collaborate.
• Effective verbal communication skills. Active and reflective listening, in-depth questioning skills to foster an immediate customer relationship/connection, ability to explain technical topics in simple terms.
• Effective written skills. Writing of Knowledge Management articles; case summary notes to ensure universal understanding for all relevant stakeholders.
• Time management. Prioritize and plan time effectively, with ability to pivot swiftly under pressure to meet deliverables.
• Situational adaptability. Apply flexibility and behavioural strategies to adapt to changing priorities in a dynamic working environment.
• Drive Results and Problem Solving. Maximize engagement with team members to ensure effective problem solving, resulting in timely case resolution.
• Troubleshooting and Problem Solving. Think quickly and react to customer impacting situations. Effective case resolution, say do mind-set with a commitment to carry through to resolution.
• Accountability/Ownership. Proactive continuous learning, continued development plan to enhance skills and bridge gaps.

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