Empower Assoc Spec Technical Support for freshers any graduate apply Full Time

Empower Assoc Spec Technical Support for freshers any graduate apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

ABOUT COMPANY

From the very beginning, we’ve prided ourselves on putting our customers first in everything we do — which will never change. The genesis of Empower dates back to 1891, when our parent company was founded as an insurance firm on the Canadian prairie. After more than a century of expansion and a profound evolution of service offerings, the modern iteration of Empower was launched in 2014. Our past is a big part of who we are as a business, but we continue to invest heavily in our current principles and future endeavors. Today, as the second-largest recordkeeper¹ in the U.S. and a comprehensive wealth management leader, we proudly serve more than 19 million individuals and over 88,000 different organizations.

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JOB DESCRIPTION

We are looking for fresh graduates as Associate Specialist Technical Support serves as the primary contact for all inquiries routed through the support tracking tool – Zendesk. The incumbent offers technical support utilizing prioritization and escalation skills to ensure timely resolution of issues received from Clients, advisors, and end users.

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Responsibilities

• Primary responsibilities include but not limited to resolving client, advisors, and customer support inquiries., sent through the support tracking tool Tracking Tool – Zendesk
• Issue resolution can involve reporting the issue to the development team or to the third-party aggregator or explaining how product works.
• Collaborates with Personal Capital engineering to find and fix bugs, prioritize feature requests, and document products and features.
• Contribute to methodologies, best practices, and techniques to improve the support process.
• Develop a deep understanding of the Empower Personal Dashboard application.
• Provide documentation content for our on-line FAQ Support pages.
• Provides support with other special Projects as assigned.

QUALIFICATIONS:

• Freshers with bachelor’s degree in any stream.
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation where required.
• Fluent in spoken and written English.

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