GlobalLogic Biggest hiring announced for Technical Support Analyst with 0-1 years exp apply Full Time NEW

GlobalLogic Biggest hiring announced for Technical Support Analyst with 0-1 years exp apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

ABOUT COMPANY

GlobalLogic, a Hitachi Group company, is a trusted partner in design, data, and digital engineering for the world’s largest and most innovative companies. Since our inception in 2000, we have been at the forefront of the digital revolution, helping to create some of the most widely used digital products and experiences. Our purpose is to positively impact society and the planet through cutting-edge technology. Together with our clients, we are engineering impact through intelligent products, platforms, and services that are designed for desirability, engineered for excellence, and curated for intelligence.

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JOB DESCRIPTION

We are looking for a skilled and motivated Technical Support Analyst to join our team. In this role, you’ll be responsible for handling technical issues, ensuring our customers receive prompt, effective, and high-quality support. You will work on diagnosing and resolving complex technical problems, collaborating closely with team members and engineering teams when necessary. This position requires a blend of solid technical knowledge, debugging skills, strong problem-solving skills, and an analytical mindset.

Job responsibilities

• Technical Issue Resolution: Investigate, diagnose, and resolve complex technical issues, escalating to senior engineers or other teams as needed.
• Problem Solving & Analysis: Utilize strong analytical skills to think critically, troubleshoot, and process information logically. Perform root cause analysis and implement solutions to prevent recurrence.
• Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides based on issue resolutions.
• Customer & Stakeholder Communication: Communicate technical information clearly and concisely to customers and internal teams, ensuring all parties are informed of progress and resolutions.
• Technical Proficiency: Use your knowledge of programming languages like Python or similar to debug and understand technical issues. Apply SQL skills for data querying, analysis, and troubleshooting.
• Continuous Improvement: Proactively identify and suggest improvements to support processes, tools, and systems to enhance efficiency and customer satisfaction.

Requirements

1. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
2. Proven experience in a technical support role.
3. Strong proficiency in SQL for database querying and analysis.
4. Working knowledge of a programming language, such as Python, to read, understand, and debug code.
5. Exceptional analytical and problem-solving skills.
6. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
7. Ability to thrive in a fast-paced, high-pressure environment.

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