PhonePe Direct freshers hiring for Onboarding Specialist freshers any graduate apply Full Time NEW

PhonePe Direct freshers hiring for Onboarding Specialist freshers any graduate apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

About Company :

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode – hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Job Description :

Key Responsibilities:

• Act with integrity & think customer-first in every interaction
•  Handle PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Qualifications and Skills:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
•  Have strong customer orientation and ability to adapt/respond to different scenarios ● Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• Multilingual skills (spoken + written) in South Indian languages are preferred

Preferred:

• Experience in offline merchant onboarding in a financial service or fintech environment.
• Knowledge of P2M (Peer-to-Merchant) onboarding processes.
• Multi-lingual proficiency.