Sutherland Direct test for new role Applicant – Associate/Sr. Associate 0-2 years exp required Full Time

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

Job Description :

An Applicant Associate is an entry-to-mid level position that is sometimes referred to as a Recruiting, Talent Acquisition, or Admissions Associate. You will oversee the entire application process, screen applicants, set up interviews, and ensure database accuracy. In order to guarantee a smooth hiring process, the position acts as a liaison between candidates and hiring supervisors.

Responsibilities:

• Be the primary point of contact for our Business-to-Business customers through voice, email & Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Work setup:

• Location: Work from Office
• Shift: Rotational shifts-includes both day and night
• We will give you:
• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.