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Sutherland Direct test for Technical Support Associates any graduate form 2024-2027 batch apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
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Job Overview
As part of the Neighbour Solutions team, you’ll support customers with device setup, troubleshooting and technical issues. Your day will involve handling voice interactions, resolving complex problems and ensuring devices work seamlessly. You’ll also collaborate with internal teams to document and escalate issues, all while delivering an exceptional customer experience.
Provide prompt and detailed support to customers via calls Troubleshoot complex technical issues and offer effective solutions Navigate multiple systems to research and resolve problems Build strong product knowledge and offer advanced troubleshooting Act as the customer’s advocate, identifying issues and suggesting improvements Collaborate with internal teams to ensure high-quality, consistent service
Qualifications:
- High school diploma or currently enrolled in college 1+ year of customer service experience
- Typing: 30 WPM (voice), 32 WPM (chat)
- Strong communication, problem-solving and active listening skills Interest in consumer tech and experience troubleshooting devices
- Basic knowledge of networks/Wi-Fi Flexible for shifts, including weekends/evenings
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
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