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Virtusa Cloud Support Agent biggest mass hiring for freshers apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
JOB DESCRIPTION
As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure
Key Responsibilities Front-Line Troubleshooting
- Issue Triage Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.
- Platform Support Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
- Workspace Management Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
- Runbook Execution Follow standardized “Step-by-Step” guides to resolve known errors without needing to escalate
- Health Checks Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
- Log Analysis Use Cloud Logging and AI-summa
Requirement
- Experience 0–2 years in IT Support, Help Desk, or Cloud Operations.
- Education Bachelor’s in CS/IT or equivalent technical certifications.
- GCP Knowledge Basic understanding of Compute Engine, IAM, and VPC Networking.
- Certifications Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred).
- AI Literacy Ability to use GenAI (like Gemini) to interpret code snippets or error logs.
- Soft Skills Strong English communication and a “customer-first” mindset.
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