Log In
Sign Up
Wipro off campus drive for 3 different roles freshers 2023-2026 batch apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
☸️ Access 24k + HR emails Contacts : Click here
SERVICE DESK ANALYST L1
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproâÂÂs Service Desk objectives
1. Be responsible for primary user support and customer service
- a. Respond to queries from all calls, portal, emails, chats from the client
- b. Become familiar with each client and their respective applications/ processes
- c. Learn fundamental operations of commonly-used software, hardware and other equipment
- d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Apply Link
Associate – Fraud Analyst
Assist Customers with queries, verify purchase details for security, identity/ report unusual/ suspicious shopping behavior, maintain accurate records, and ensure a smooth, secure shopping experience.
Primary Skill:
-
Excellent communication skills in English.
-
Should have knowledge about Fraud and shopping.
-
Proactive and positive approach to tasks.
-
Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism
Responsibilities:
-
Assist customers with shopping-related queries, orders, and transactions.
-
Verify purchase details to ensure secure and accurate processing.
-
Identify unusual shopping behavior and report potential fraud risks.
-
Maintain accurate records of customer interactions and resolutions.
-
Provide timely support to ensure a smooth and secure shopping experience.
Apply Link
MIS EXECUTIVE L1
The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
- nteract and work closely with management, internal stakeholders & clients to understand the business information needs
- Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
- Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
- Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
- Ensure zero non-compliances on process audit on data security and compliance
Apply Link
For quick updates join our WhatsApp channel : Click here
×
CJ