About Concentrix

About Concentrix – Complete Information

Introduction

Concentrix is a global customer experience (CX) and business services company that helps brands improve customer support, digital services, business operations, and technology solutions. It works with top companies across industries like IT, e-commerce, banking, healthcare, telecom, retail, and travel.

Key Details of Concentrix

Category	Information
Company Name	Concentrix Corporation
Formerly Known As	Convergys (acquired in 2018)
Type	Outsourcing / Customer Experience (BPO – ITES)
Founded	1983
Headquarters	Newark, California, USA
Global CEO	Chris Caldwell
Employees	300,000+ globally (approx.)
Offices	40+ countries worldwide
India Offices	Bengaluru, Gurugram, Hyderabad, Chennai, Mumbai, Pune, Noida, Kolkata & others
Industry	Customer Experience, IT Services, Digital Transformation

What Concentrix Does

Concentrix provides services to businesses such as:

Customer Support / Technical Support
IT Help Desk
Sales & Lead Generation
Finance & Accounting Outsourcing
Digital Transformation Services
Data Analytics
Human Resource Outsourcing
Cloud and AI-based digital solutions

Most Common Job Profiles at Concentrix

Role	Description
Customer Service Executive (CSE)	Answer customer calls, email/chat support
Technical Support Associate	Troubleshoot hardware/software issues
Process Associate	Backend operations & data management
Chat / Email Support	Handle customer queries via chat/email
Voice Process Agent	Inbound/outbound customer calls
Team Leader / SME	Manage teams and quality metrics
Training Executive	Train new employees
IT Support Engineer	System/network support

Eligibility (General)

12th pass / Undergraduate / Graduate depending on role
Freshers and experienced both eligible
Basic computer and typing skills
Good communication skills (important for voice/chat roles)
Flexible with rotational shifts / work environment

Salary Range (for Freshers in India)

Role	Salary (Approx.)
Customer Support (Voice / Non-Voice)	₹2.0 – ₹3.5 LPA
Technical Support	₹2.8 – ₹4.5 LPA
Back-Office / Chat Support	₹2.2 – ₹3.8 LPA
SME/Team Leader (experienced)	₹4 – ₹8+ LPA

Additional benefits may include:
✔ Work from home options (role-based)
✔ Incentives / Performance bonus
✔ Training & skill development

Recruitment / Hiring Process

Typically involves 3–5 stages:

1️⃣ Online / Written Assessment

Typing test
Grammar test
Listening / communication test
Basic aptitude (sometimes)

2️⃣ HR Screening Round

Background
Resume discussion
Shift/relocation agreement

3️⃣ Operations / Technical Round

Situation-based questions
Role-play
Technical troubleshooting (for Tech roles)

4️⃣ Managerial Round (if needed)
5️⃣ Final Offer & Documentation

Skills Required

English communication (highly important for voice & chat roles)
Customer interaction skills
Patience & problem solving
Basic technical knowledge (for tech support roles)
Typing speed (for non-voice roles)

Common HR Questions Asked

Tell me about yourself
Why do you want to join Concentrix?
What do you know about Concentrix?
Can you work in rotational shifts / weekends?
How do you handle angry customers?
Describe a situation where you resolved a problem

Why People Prefer Concentrix

Advantages
Good work environment
Training provided for freshers
Growth opportunities
Multiple process options (voice / non-voice / technical)
Work from home roles available for some projects

Challenges Candidates Should Know

Challenges
Rotational shifts (24×7 process)
High performance metrics
Sometimes stressful during peak call volumes

Sample 10–Second Introduction for Concentrix Interview

“Hi, my name is ___. I am a graduate with strong communication skills and customer-handling ability. I have good computer knowledge and typing speed, and I am comfortable working in fast-paced environments. I am confident that my patience and problem-solving approach make me a good fit for a customer support role at Concentrix.”

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