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Concentrix Syllabus
Concentrix Recruitment Drive – Complete Syllabus and Process (All Roles)
Concentrix hires for different types of roles such as customer support (voice), non-voice support (chat/email/data entry), technical support, and back-office/operations. The recruitment pattern varies based on the job type.
Exam Types Used in Concentrix Recruitment
Depending on the role, any of the following assessments may be conducted:
- Spoken English / Communication Test (for voice roles)
- Aptitude Test (verbal, logical, numerical)
- Typing Test (for non-voice / chat / data entry roles)
- Skills Test / Role-Specific Assessment
- Technical Interview (for technical support or backend roles)
- HR / Managerial Interview (common for all roles)
Syllabus Based on Role Type
A) Voice / Customer-Support Roles
Skills tested:
- Spoken English proficiency (accent, fluency, clarity, comprehension, pronunciation)
- Customer handling and communication skills
- Behavioral and situational judgement
- Problem-solving attitude and patience
- Basic aptitude may be tested depending on project
B) Non-Voice / Chat / Email / Data-Entry / Back-Office Roles
Skills tested:
- Typing speed and accuracy (WPM + error rate required)
- Written English (grammar, vocabulary, sentence framing)
- Logical reasoning and basic aptitude (in some cases)
- Computer and tool-usage awareness for back-office roles
C) Technical Support / Backend / Hybrid Roles
Skills tested:
- Aptitude and reasoning ability
- Basic to intermediate technical knowledge depending on role
- Troubleshooting skills and customer handling for tech support
- Understanding of process and ability to learn new tools or software
- Technical interview evaluating problem-solving and familiarity with technology
D) HR / Behavioural / Managerial Fit Interview
Final evaluation areas:
- Communication skills
- Cultural fit and professionalism
- Flexibility and stress-handling
- Shift and process adaptability
- Motivation and long-term stability
Typical Hiring Process Flow
The general steps most candidates go through:
- Resume submission and shortlisting
- Initial HR / telephonic screening
- Online or written assessment (aptitude / communication / typing based on role)
- Spoken English test (for voice roles) or typing/written test (for non-voice roles)
- Technical or Operations/Managerial interview depending on job role
- HR round for compensation, shift constraints and verification of details
- Final selection and onboarding
Skill Requirements According to Job Type
| Role Type | Key Skills Needed |
|---|---|
| Voice Support | Fluency in English, customer handling, listening skills, pronunciation, empathy |
| Non-Voice / Chat / Email | Typing speed, accuracy, written grammar, multitasking, data handling |
| Data Entry / Back-Office | Data accuracy, typing speed, spreadsheet/office tools, organization |
| Technical Support | Troubleshooting ability, logical reasoning, basic tech fundamentals, communication |
| Freshers (General) | Aptitude, communication, positive attitude, flexibility and willingness to learn |
Preparation Strategy Based on Target Role
| If applying for | Focus on |
|---|---|
| Voice – BPO / Support | Speaking practice, fluency, customer-scenario simulation |
| Non-Voice / Chat Support | Typing speed, written English, grammar, multitasking |
| Data Entry / Back-Office | High accuracy typing, MS Office basics, data correctness |
| Technical Support | Tech basics (OS, networking, troubleshooting), customer approach |
| Freshers / Any Profile | Aptitude, grammar, confidence, flexibility and communication |
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