Concentrix Questions on Certification

1. Certifications Recommended for Concentrix

Concentrix hires for IT Support, Technical Support, Helpdesk, Service Desk, and Customer Support roles. While certifications are not always mandatory, having relevant certifications boosts your profile and increases interview success chances. Key certifications include:

1. CompTIA A+ – Fundamental IT hardware and software knowledge.
2. CompTIA Network+ – Networking basics, IP addressing, routers, switches.
3. Microsoft Certifications – e.g., Microsoft Certified: Modern Desktop Administrator.
4. ITIL Foundation – IT service management principles, incident/problem/change management.
5. CCNA (Cisco Certified Network Associate) – Basic networking concepts for IT support roles.
6. Basic Programming / Scripting – Python, PowerShell, or Batch scripting (optional, helps in automation).
7. Cybersecurity / Security+ (optional) – Basic security concepts, firewalls, malware.

Tip: For fresher IT support roles, CompTIA A+ and ITIL Foundation are the most valued by Concentrix.

2. Questions Asked About Certifications

During the technical interview, interviewers often verify whether you understand what your certifications cover, rather than testing memorized theory. Common types of questions:

CompTIA A+ / IT Fundamentals

• What is BIOS?
• Difference between HDD and SSD?
• What is safe mode in Windows?
• How do you troubleshoot a printer not working?

Explanation: They test if you can apply practical knowledge from the certification to real workplace scenarios.

CompTIA Network+ / CCNA

• What is an IP address, subnet mask, or default gateway?
• Explain DNS and DHCP.
• Difference between LAN, WAN, and VPN.
• How does a router differ from a switch?

Explanation: This shows you understand network troubleshooting, which is crucial in IT support roles.

Microsoft / Windows Certifications

• How do you manage users in Active Directory?
• What are the different types of Windows user accounts?
• Explain Group Policy.
• How do you reset a user password remotely?

Explanation: Ensures familiarity with Windows OS management and user support tasks.

ITIL Foundation

• Explain incident vs problem management.
• What is a service request?
• How do you handle SLA violations?
• Give an example of a change management scenario.

Explanation: Concentrix wants candidates who know IT service management workflows for ticket handling and escalation.

Scenario-Based / Practical Questions

• A user cannot connect to Wi-Fi; what steps will you follow?
• Explain how you would handle an angry customer while troubleshooting.
• How would you deploy a Windows update in multiple systems remotely?

Explanation: These questions test practical application of certifications and problem-solving in a real support environment.