Concentrix Recruitment Syllabus

Concentrix recruitment generally includes 4 stages, though the exact process may vary depending on role, location, or client. The syllabus focuses on aptitude, communication, technical knowledge, and behavioral skills.

1. Online Application / Resume Shortlisting

• Submit your resume online through Concentrix careers or via campus drive.
• Ensure ATS-friendly resume: clear headings, role-specific keywords, and no graphics/tables.
• Relevant experience, skills, or certifications improve chances of selection for the next round.

2. Assessment / Aptitude Round

Most Concentrix recruitment drives include an aptitude or pre-screening test. The syllabus depends on role type.

A. Voice Process (Customer Service / Call Center)

• English Communication / Comprehension
  • Vocabulary, grammar, sentence correction
  • Reading comprehension passages
  • Synonyms/antonyms, error spotting
• Reasoning Ability
  • Logical puzzles, coding-decoding, blood relations
  • Series, sequences, analogies
• Basic Numeracy
  • Percentages, profit/loss, averages
  • Time, speed, distance, ratio & proportion
• Typing Test / English Fluency
  • Optional, for some locations to check typing speed & accuracy

Tip: Focus on communication clarity, spoken English, and grammar.

B. Non-Voice / Chat / Back-Office

• Typing Speed & Accuracy Test
  • Minimum 30–35 WPM (words per minute) for chat support roles
• Written English / Grammar Test
  • Sentence correction, paraphrasing, email/chat etiquette
• Logical & Analytical Reasoning
  • Data interpretation, series, puzzles, tables
• Numerical Ability
  • Basic arithmetic, percentages, ratio, averages, interest calculations

Tip: Be comfortable multitasking between chat, email, and tools.

C. Technical / IT / Support Roles

• Basic Computer Fundamentals
  • Operating systems, MS Office, database basics
• Programming Basics (if applicable)
  • OOPS concepts, Java, Python, C/C++
  • Functions, arrays, loops, string manipulations
• SQL / Database
  • DDL/DML commands, joins, normalization, ACID properties
• Technical Aptitude / Problem Solving
  • Logical reasoning, basic algorithms
• Scenario-based Questions
  • Role-play for technical troubleshooting

Tip: Brush up on fundamentals, code debugging, and practical examples from your projects.

3. Technical Interview / Project Round

If shortlisted after the assessment:

• Duration: 20–45 minutes (depends on role)
• Focus Areas:
  • Resume-based questions (projects, internships, responsibilities)
  • Technical knowledge (programming, database, tools)
  • Role-specific knowledge (support systems, CRM tools, troubleshooting scenarios)
• Scenario/Behavioral Questions:
  • How would you handle an angry customer?
  • What would you do if you don’t know the answer to a customer query?

Tip: Prepare real-life examples, projects, and tools mentioned on your resume.

4. HR / Final Round

• Duration: 15–30 minutes
• Focus Areas:
  • Self-introduction and background
  • Strengths, weaknesses, career goals
  • Shift flexibility and relocation
  • Teamwork, adaptability, and motivation
• Common HR Questions:
  • Why Concentrix?
  • Are you comfortable with rotational shifts or night shifts?
  • How do you handle pressure or conflict?

Tip: Be confident, polite, honest, and positive. HR evaluates personality, attitude, and cultural fit.

5. Additional Round (Optional)

Depending on role/client/project, you may also face:

• Typing Test / Speed Test (Non-voice)
• Role-specific case study / scenario questions (Technical or Operations roles)
• Language Proficiency Test (for multilingual support roles)

6. Suggested Preparation Topics

7. Key Notes

• Fresher roles: Focus mainly on aptitude, English, and basic computer skills.
• Technical roles: Strong programming and database knowledge needed.
• Non-voice roles: Typing speed, written English, and multitasking matter most.
• Shift flexibility: Always asked in HR for voice/non-voice roles.